Terms of service
Effective Date: October 15, 2025
Last Updated: November 10, 2025
Section 1 – Overview
Welcome to WEL! The terms “we,” “us,” and “our” refer to WEL Nutrition LLC (“WEL”). WEL operates this store and website, including all related information, content, features, tools, products, and services (the “Services”). WEL is powered by Shopify, which enables us to provide the Services to you.
These Terms & Conditions (these “Terms”), together with any policies referenced here (e.g., our Privacy Policy, Refund Policy, Shipping Policy, and Subscription Terms in Section 4), describe your rights and responsibilities when you use the Services.
By visiting, interacting with, or using the Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Services.
Section 2 – Access and Account
You represent that you are at least the age of majority in your state or province of residence and you consent to allow any of your minor dependents to use the Services on devices you own or manage. You may be asked to provide certain information (e.g., email, billing, payment, and shipping info). You warrant such information is accurate and complete and that you have rights to provide it.
You are solely responsible for maintaining the security of your credentials and for all activity under your account. You may not transfer, sell, assign, or license your account.
Section 3 – Health, Safety, and Medical Disclaimer
No Medical Advice. WEL does not provide medical advice, diagnoses, or treatment. Information on the Services is for informational purposes only and is not a substitute for professional medical advice. Always consult your physician or other qualified health provider before using any dietary supplement, especially if you are pregnant or nursing, under 18, have a medical condition, or take medications.
FDA Statement. Statements regarding our products have not been evaluated by the U.S. Food and Drug Administration. Our products are not intended to diagnose, treat, cure, or prevent any disease.
Allergens & Sensitivities. Always read labels and ingredient lists. Discontinue use and consult a healthcare professional if any adverse reaction occurs.
Individual Results. Results may vary. Reliance on any information provided by WEL is at your own risk.
Section 4 – Orders, Subscriptions, and Billing
Orders. When you place an order, you make an offer to purchase. We may accept, modify, or cancel your order at our discretion. An order is accepted when we send a confirmation email after payment is processed.
Personal Use. You represent your purchases are for personal/household use and not for resale or export.
Prices & Taxes. Prices, discounts, and promotions may change without notice. Posted prices exclude taxes, shipping, and customs fees unless stated otherwise.
Payment. You authorize WEL and our processors to charge your payment method for all amounts due.
Auto-Renewing Subscriptions. By enrolling, you authorize recurring charges to your payment method at the stated interval until you cancel. Cancel any time via your account or by emailing hello@hydratewel.com at least 48 hours before your next renewal.
Refunds. Purchases are subject to our Refund Policy.
Section 5 – Shipping, Risk of Loss, and International Orders
Delivery times are estimates and not guaranteed. We are not liable for delays caused by carriers, customs, or events outside our control. Title and risk of loss pass to you upon transfer to the carrier.
International Orders. You are responsible for compliance with local import laws, duties, and taxes.
Section 6 – California Proposition 65 Notice
Some products may expose you to chemicals including heavy metals known to the State of California to cause cancer or reproductive harm. For more information, visit www.P65Warnings.ca.gov.
Section 7 – User Content, Reviews, and Community Guidelines
You may submit reviews, comments, or other content (“User Content”). You grant WEL a worldwide, perpetual, royalty-free license to use, display, and distribute such User Content.
You must not submit any content that violates laws or third-party rights, and you may not make medical or disease-related claims in your reviews. WEL reserves the right to remove or refuse User Content at its discretion.
Section 8 – Intellectual Property
All content on the Services (text, graphics, logos, trademarks, images, etc.) is owned by WEL or its licensors and protected by intellectual property laws. You may not reproduce, distribute, or exploit any materials without written consent.
Section 9 – Optional Tools and Third-Party Links
We may provide access to third-party tools or links. These are provided “as is” without warranties. We are not responsible for any third-party content, services, or policies.
Section 10 – Relationship with Shopify
WEL is powered by Shopify. However, any sales and purchases are made directly with WEL. Shopify is not responsible for any aspect of your purchase. You expressly release Shopify from all related claims.
Section 11 – Privacy
Personal information is handled in accordance with our Privacy Policy and Shopify’s privacy terms.
Section 12 – SMS/MMS Marketing
By opting in to receive texts, you consent to receive automated marketing messages at the phone number you provide. Consent is not a condition of purchase. Message and data rates may apply. Reply STOP to cancel, HELP for help.
Section 13 – Prohibited Uses
You may not use the Services for any unlawful purpose, to violate intellectual property rights, to harass others, to spread malware, to scrape or spam, or to make unapproved health claims.
Section 14 – DMCA Copyright Policy
If you believe material on our site infringes your copyright, please email hello@hydratewel.com with the required DMCA details.
Section 15 – Errors, Inaccuracies, and Omissions
We reserve the right to correct any errors, inaccuracies, or omissions at any time, including after an order is placed.
Section 16 – Termination
We may suspend or terminate your account or access at any time without notice. Provisions that by nature should survive termination will continue to apply.
Section 17 – Disclaimer of Warranties
All products and services are provided “as is” and “as available.” WEL makes no warranties, express or implied, regarding the accuracy, performance, or suitability of its products or Services.
Section 18 – Limitation of Liability
To the fullest extent permitted by law, WEL and its affiliates shall not be liable for any indirect, incidental, or consequential damages. Our total liability will not exceed the greater of $100 or the amount you paid in the prior six months.
Section 19 – Indemnification
You agree to indemnify and hold harmless WEL and its affiliates against any claims, damages, or expenses arising from your breach of these Terms or misuse of the Services.
Section 20 – Governing Law and Venue
These Terms are governed by the laws of the State of New York. Any disputes shall be brought exclusively in New York County, New York.
Section 21 – Dispute Resolution and Arbitration
Before initiating any claim, you agree to email hello@hydratewel.com with a brief written description of the dispute and your contact information, and allow 30 days for good-faith resolution.
If the matter is not resolved within that period, any dispute, claim, or controversy arising out of or relating to these Terms, the Services, or any products (collectively, “Disputes”) shall be resolved by binding individual arbitration administered by JAMS or another nationally recognized arbitration provider, in accordance with its Streamlined Arbitration Rules and Procedures. The arbitration will be conducted in New York, NY, in English, before a single neutral arbitrator. Judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction.
No Class Actions. You and WEL agree that Disputes shall be brought only in an individual capacity and not as part of a class, collective, or representative action. The arbitrator may award relief only to the individual party seeking relief and only to the extent necessary to resolve that party’s individual claim.
Opt-Out. You may opt out of arbitration and the class-action waiver within 30 days of first accepting these Terms by sending a signed written notice to:
WEL Nutrition LLC, 418 Broadway, Ste N, Albany, NY 12207.
Your notice must include your name, contact information, and a clear statement that you wish to opt out of arbitration.
Small Claims & Injunctive Relief. Either party may bring qualifying claims in small claims court in New York County, NY. Either party may also seek injunctive or other equitable relief for alleged infringement or misuse of intellectual property rights in any court of competent jurisdiction.
Severability. If the class-action waiver is found to be unenforceable, this entire Section 21 will be null and void, and Disputes shall instead be resolved in court under Section 20 (Governing Law and Venue).
Section 22 – Regulatory Disclosures
We comply with applicable state and federal regulations, including automatic renewal laws and marketing disclosure requirements.
Section 23 – Severability
If any provision is held invalid, the remaining provisions remain in effect to the fullest extent possible.
Section 24 – Waiver and Entire Agreement
Failure to enforce any provision shall not constitute a waiver. These Terms constitute the entire agreement between you and WEL regarding your use of the Services.
Section 25 – Assignment
You may not assign these Terms without our written consent. We may assign them without restriction.
Section 26 – Changes to Terms
You can review the most current version of these Terms on this page. We may update them periodically by posting revisions. Continued use of the Services constitutes acceptance of changes.
Section 27 – Contact Information
Questions about these Terms should be directed to:
WEL Nutrition LLC
418 Broadway, Ste N, Albany, NY 12207