Refund policy

We offer a 30-day refund policy for your first order, allowing you to try WEL with confidence. You have 30 days from the date of receiving your item to request a refund. This policy applies only to your initial purchase.

The order you are requesting a refund for must be the first order you've placed with WEL.

To request a refund, contact us at hello@hydratewel.com.

If your refund request is accepted, we'll process a refund to your original payment method. You do not need to send the product back to us.

Eligible first-order refunds will receive a full refund for the value of your WEL order.

You can always reach us with refund questions at hello@hydratewel.com.

Damages and issues
Please inspect your order upon arrival and contact us immediately if an item is defective, damaged, or incorrect, so we can evaluate the issue and make it right.

Exceptions
This guarantee applies to first orders only. Repeat orders, sale items, and gift cards are not eligible for refund under this policy.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We'll notify you once we've reviewed your refund request and let you know if it's approved. If approved, you'll be refunded automatically to your original payment method within 10 business days — please allow extra time for your bank or card issuer to post it. If more than 15 business days have passed since approval, contact us at hello@hydratewel.com.