Shipping policy

Last updated: November 10, 2025

Where We Ship

We currently ship to addresses within the United States (including AK/HI, PO Boxes, APO/FPO). International shipping is coming soon.

Carriers

Orders are shipped primarily via USPS (Ground Advantage, Priority Mail). For certain packages or destinations, we may use UPS or another comparable carrier to ensure the best rate and transit time.

Processing Times

  • Standard orders: Usually ship within 1–2 business days (Mon–Fri, excluding holidays).
  • Orders placed after 12:00 PM ET begin processing the next business day.
  • You’ll receive an order confirmation email, followed by a shipping confirmation with tracking once your order leaves our facility.

Pre-Orders & Backorders

  • If your item is marked Pre-Order, the estimated ship window will be shown on the product page and at checkout (e.g., “Ships mid-January”).
  • Orders containing both in-stock and pre-order items may ship together when all items are available, unless otherwise specified.
  • We’ll keep you updated by email if timelines change.

Shipping Rates & Free Shipping

  • Rates are calculated at checkout based on weight, destination, and service level.
  • We offer Free Standard Shipping on orders $100+ (after discounts, before tax).
  • Expedited options (when available) are shown at checkout.

Estimated Delivery Times

  • Standard (USPS Ground Advantage): 2–5 business days
  • Expedited (USPS Priority/UPS Ground): 1–3 business days
    Delivery estimates are provided by the carrier and are not guaranteed.

Tracking

A tracking number will be emailed to you when your order ships. Tracking updates may take up to 24 hours to appear after the label is created.

Address Changes & Order Edits

If you need to update your shipping address or modify your order, email hello@hydratewel.com as soon as possible. We’ll do our best to help, but once an order has been processed, we’re unable to make changes.

Undeliverable / Wrong Address

Please double-check your address at checkout. Packages returned due to an incorrect or undeliverable address may be reshipped for an additional shipping fee, or refunded minus original shipping charges.

Delivery Issues (Lost, Stolen, or Delayed)

  • If tracking shows “Delivered” but you can’t locate the package, please:
    • check with neighbors/concierge, 2) look in safe-drop areas, 3) wait 24–48 hours (carriers sometimes pre-scan).
  • If still missing, contact us at hello@hydratewel.com within 7 days of the marked delivery date and we’ll help file a carrier claim.
  • Once a package is marked delivered by the carrier, risk of loss may transfer to the customer; however, we’ll always do our best to assist.

Damages & Defects

If your order arrives damaged or incorrect, email hello@hydratewel.com within 7 days of delivery with your order number and photos of the issue. We’ll make it right.

PO Boxes, APO/FPO, AK/HI

We ship to PO Boxes and military addresses via USPS. Orders to AK/HI may require additional transit time.

International Orders (When Available)

International customers are responsible for customs duties, VAT, and import taxes. We are not responsible for delays caused by customs. Refused international shipments may be returned to us; refunds will exclude original shipping and any return/import fees.

Shipping Holidays

We observe major U.S. holidays. Orders placed during holidays or carrier peak periods may require additional processing/transit time.

Sustainability

We’re committed to minimizing waste where possible. Packaging materials may be recyclable or made with post-consumer content; please recycle locally when you can.

Questions

We’re here to help. Email hello@hydratewel.com with any shipping questions.